AquaBlueprint — Privacy Policy

LoTech Aquaculture Pty Ltd ("LoTech", "AquaBlueprint", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the AquaBlueprint platform, website, and related services.

1. What Personal Information We Collect

We may collect the following types of information:

1.1 Information you provide

• Name, email address, organisation, and contact details
• Account login credentials
• Payment and billing details (processed via secure third-party providers)
• Data you input into the Platform (farm details, system parameters, design variables)

1.2 Automatically collected information

• Usage data and analytics (pages visited, features used, time on platform)
• Device, browser, and IP address information
• Cookies and tracking technologies used to enhance your experience

We do not intentionally collect sensitive information unless you choose to provide it.

2. How We Use Your Information

We use personal information to:

• Provide and operate the AquaBlueprint Platform
• Generate modelling outputs, design reports, and system recommendations
• Improve the accuracy, performance, and functionality of the Platform
• Communicate with you about updates, support, and service notices
• Process payments and manage subscriptions
• Ensure security, prevent misuse, and detect suspicious activity
• Comply with our legal obligations

We may use de-identified or aggregated data for analytics, research, and platform development.

3. How Your Data Is Stored & Protected

We store data on secure servers and apply reasonable technical and organisational measures to protect it, including access controls, encryption (where appropriate), and activity monitoring.

While we take security seriously, no online system can guarantee absolute protection.

4. Sharing Your Information

We may share information with:

• Service providers (e.g., payment processors, hosting providers, analytics tools)
• Authorised team members who assist in delivering our services
• Regulators or law enforcement where legally required
• Third parties only with your consent or as permitted by law

We do not sell your personal information.

5. International Transfers

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers protect your information in line with the Australian Privacy Principles.

6. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Close your account
• Opt out of marketing communications

To make a request, contact us using the details below.

7. Data Retention

We retain personal information only for as long as needed for our business operations, legal obligations, and to support the Platform. We may retain de-identified data for platform improvement.

8. Cookies & Tracking

AquaBlueprint uses cookies and similar technologies to:

• Improve user experience
• Analyse platform usage
• Maintain session and security features

You may disable cookies through your browser, but some features may not work as intended.

9. Third-Party Links

The Platform may link to external websites or tools. We are not responsible for the privacy practices of third parties.

10. Updates to This Policy

We may update this Privacy Policy occasionally. We will notify Users of material changes through the Platform or by email.

11. Contact Us

For questions, requests, or privacy concerns, contact: